Outsourcing Support
We provide IT solutions that help your company succeed
With our support area, your organization can have technical specialists available, for any IT level, according to your needs.
Contrate soporte en modalidad presencial, remoto y/o mixta.
Nuestros técnicos se ocupan del mantenimiento preventivo y correctivo de su sector IT.
Level 1 Support
Attention to workstations users, laptops and mobile devices. We use a ticketing system to categorize and prioritize incidents. If necessary, escalate the ticket.
Level 2 Support
We have technicians prepared to resolve incidents related to Hardware, Software, Networks, Wi-Fi, server configurations and maintenance.
Level 3 Support
Our level 3 specialists take care of the deployment, configuration, and maintenance of your networks, infrastructure, security, and databases.
SRE Goals
Ayudamos a su organización a cumplir con sus metas Site Reliability Engineering
Support Type
Servicios de soporte on-site y remoto; 9x5xNDB *, Full time.
* Next Business Day
Monitoring & Alerts
We monitor and configure early alerts to prevent incidents in your IT sector.
Prevention & Correction
We deliver a complete monitoring and alerting solution.
We monitor your IT resources, On-Premise, Cloud and Applications. To prevent incidents, through early corrections.
Monitoring
We monitor your IT resources, with the leading tools in the market. Grafana, ELK-Stack, AWS-Cloudwatch, GCP-Stackdrive, Azure-Application Insights....
Alerts
We set up alerts, so that they reach the different media, technicians, Slack, Mail, SMS, WhatsApp...
Our competent
Professional Staff
They answer any questions
Frequently Asked Questions - FAQs
Can I get personalized support?
Of course, we provide support according to the need of your organization, we design a suitable solution according to the size of your company and the number of users.
Can I only hire technicians for a single level of support?
Of course, it is not necessary to hire all the levels of support that we have. You can contract a technical support service for one or different IT services.
What are the advantages of our company?
You do not need to directly hire a technician or specialist, we are not in charge of hiring him and providing the service you need.
Write Us! We are here to answer to your questions 24 hours a day, weekdays
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